COMPUTER TECHNICAL SUPPORT

As a member of our small business program, you now have access to highly-discounted computer support 24 hours a day, seven days a week. Not only will you have the benefit of support that can keep your business up and running, you will enjoy discounts from 28-60 percent off retail.

SYKES AnswerTeamTM brings world-class service, including:

34 worldwide call centers
Over 10,000 computer experts
Support for over 150 leading software titles
Support for all major computer brands
Availability 24 hours a day, seven days a week
Personal attention by the computer experts

You have two avenues of computer support. You can contact the AnswerTeamTM by phone or via the Internet to solve problems or receive guidance on any need you might have.

Utilizing the Internet, you will:

Have a continuous update of your virus protection
Be able to back up your crucial data files to an outside site
Have access to the largest computer knowledge base available in the world

Our Programs

For a low annual fee, the SYKES AnswerTeamTM provides unlimited computer technical support for a full year. Daily data backup is offered in some packages, and members may choose from three levels of support:

AnswerTeamTM Live

In addition to direct phone access to our computer experts 24 hours a day, seven days a week, AnswerTeamTM Live provides:

Technical support services on hardware
Installation support to get you "up and running"
Technical support for over 150 PC software titles (for a complete list, visit www.answerteam.com)
One-to-one tutorial style support for "How To" questions
1-Year Unlimited Single User Support Price: $96

AnswerTeamTM Enhanced

All the great features of AnswerTeamTM Live -- PLUS Web support and diagnostic features include:

Internet "live chat." Our computer experts resolve your problems by e-mail, or (if you prefer) they will call you back with a solution.
Remote diagnostics. Through the Internet, our experts collect data about your hardware and software and resolve potential problems or conflicts.
Remote control. Allows our computer experts to manage your computer (via the Internet) and to resolve specific problems.
1-Year Unlimited Single User Support Price: $127

AnswerTeamTM Ultimate

All the combined benefits of AnswerTeamTM Live and Enhanced PLUS:

Continuous virus protection. Automatically updated anti-virus software provides continuous virus protection for your computer.
State-of-the-art self-healing technologies. Self-healing technology tools enable you to protect installed software applications and execute self-healing repair.
Data backup and recovery. Internet backup and recovery of data allows the backup of important files to a remote location.
1-Year Unlimited Single User Support Price: $147

For customers who have multiple users and users that travel frequently, we offer flexible support in pre-paid support call (incident) bundles:

10-Call Prepaid $160
20-Call Prepaid $300
30-Call Prepaid $420

Visit our frequently asked questions.