COMPUTER TECHNICAL SUPPORT

Frequently Asked Questions

Q: What will the Sykes AnswerTeam do for me?

A: Sykes is dedicated to keep your computers UP AND RUNNING! You will have a computer help desk technician to fix your computer problems or answer your questions. Computer experts are available to resolve your problems - 24 hours a day, 7 days a week.

Q: How do I sign up?

A: Simply call the toll-free 888 number listed on your member ID card, and our customer service representative will put you in touch with the special small business discount. Or Complete the Online Enrollement Form

Q: Can I get support the same day I sign up for the program?

A: Yes! We will be glad to handle both your registration and support needs by just calling to enroll.

Q: Can anyone in my office use my one-year unlimited support?

A: Our 1-Year Unlimited Computer Technical Support is to be used by a single user or for each individual computer. The prepaid incident options can be used by multiple users or for multiple computers.

Q: What software programs do you support?

A: Sykes supports more than 150 of the leading software titles. Visit www.answerteam.com to view a complete list.

Q: Do you support hardware problems?

A: Yes. We diagnose hardware problems, and we provide instructions for hardware installations such as modems, printers, etc.

Q: Will your agents help me with "how to" questions like sending e-mail attachments, changing presentations, or spreadsheet calculations?

A: Yes. Our agents are available 24 hours a day, 7 days a week to help with your "how to" questions.

Q: Is there a time limit on the length of each call?

A: There is no time limit. Our agents will work with you until an issue has been resolved to your satisfaction.

Q: What happens at the end of the one-year subscription?

A: You may re-new your subscription by calling 800-403-7749 and we will be glad to process your renewal.